Shipping policy

🚚 Shipping Policy – Magnali

Last updated: 22nd of November, 2025

At Magnali, we aim to deliver all orders quickly, safely, and transparently.
All shipments include full tracking and are handled through our certified logistics partners.

📦 Order Processing

  • Order cut-off time: 3:00 PM SGT (orders placed after this time are processed the next business day)

  • Processing time: 1–2 business days

  • Orders are processed Monday–Friday (no processing on weekends or public holidays)

🚚 Shipping Methods & Delivery Times

All orders are shipped with full tracking.

Worldwide Shipping

We ship internationally using reliable cross-border partners.

Region Shipping Method Carriers Transit Time Shipping Fee
USA Tracked Shipping USPS 2-5 business days Free
Europe Tracked Shipping YunExpress, Yanwen, PostNL, DHL eCommerce 5–10 business days Free
Australia / New Zealand / Canada Tracked Shipping YunExpress, Australia Post 6–12 business days Free
Middle East Tracked Shipping YunExpress, Aramex 6–14 business days (Can be longer due to ongoing conflict) Free
Rest of World Tracked Shipping YunExpress, Yanwen 7–14 business days Free

Note: Delivery estimates refer to the period after dispatch.
Remote regions may experience slightly longer delivery windows.

📍 Shipping Origin

To ensure fast delivery, all orders for our customers based in the U.S. are shipped directly from our new warehouse in the USA, for all other countries we offer shipping from our logistics center in China. This ensures the fastest shipping times for customers in all countries.

🔔 Tracking Information

  • You will receive a tracking link by email as soon as your order ships.

  • Tracking updates may take 24–48 hours to appear depending on the carrier scan times.

✏️ Address Changes

You may request an address change within 1 hour after placing your order.
After 1 hour, we cannot guarantee modifications, as your order may already be processed.

To request a change, contact: support@magnali.com

📦 Failed Delivery Attempts

If a parcel is returned to the carrier due to:

  • incorrect or incomplete address

  • failed delivery attempts

  • refusal to accept the package

→ Re-delivery fees may apply, depending on the carrier.
Magnali is not responsible for lost or undelivered packages caused by customer address errors or missing delivery information.

↩️ Return Shipping

If you wish to return your order, please review our full Return Policy.

  • Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

  • Digital products (e.g., eBooks) are delivered by email and include no shipping costs.

💬 Need Help?

Our support team is available Monday–Friday, 9:00 AM – 6:00 PM SGT.

Email: support@magnali.com
We aim to reply within 24 hours.